Do you have a question concerning your Hitachi interactive product? Go through the technical Q&A gathering the answers on the most frequent technical questions.
If your don't find the answer to your question, please contact our technical support department on firstname.lastname@example.org and we will get back to you as quickly as possible.
OpenSSL Heartbleed Announcement - May 2014
StarBoard Software License Activation Q&A
What is 'License Activation'?
On the StarBoard Software standard edition, the license key (EID) must be 'activated' on each installed computers.
Once a license has been activated, the license is locked to the installed computer, and it cannot be used on other computers.
To activate the license key (EID), please follow the steps specified in 'StarBoard Software Online Help'.
(Select 'Help' - 'StarBoard Help' from menu)
For general questions about license activation, please send an email to email@example.com
Why am I getting an error message when trying to activate the StarBoard Software?
The internet connection is required to activate the software by online. Please make sure your computer is properly configured to get internet access. If you are using proxy server, please also check the proxy server settings on the StarBoard software.
(Select 'Settings' - 'Preferences...' from menu, then click 'General' tab on the dialog) If you still have a problem, please send an email to firstname.lastname@example.org
include the license key (EID) specified in your license certificate document, the error message, error code (if displayed), and a valid mailing address.
Can I activate my computer which is not able to connect to the internet?
Yes, you can activate the license by the following steps.
- Get the activation file from your computer.
- Send the activation file and your license key (EID) to email@example.com by email.
- Receive the activation file by email.
- Register the license file to your computer.
Please contact firstname.lastname@example.org
for further details.
I replaced my computer. How do I move the license to a new computer to use the StarBoard Software on the new computer?
You can move the activated license to a new computer by the following steps.
- Get the activation cancellation file from your current computer.
- Send the cancellation file and your license key (EID) to email@example.com by email.
- Install the StarBoard Software to a new computer.
- activate the license on the new computer after getting a reply email from our support team tells that the previous activation has been cancelled.
Please contact firstname.lastname@example.org
for further details.
How do I get the license key?
The license key (EID) is specified in your license certificate document you have received when you purchase the StarBoard Software (license).
Please contact email@example.com
if you don't have the certificate document though you have purchased the software.
To purchase the StarBoard Software, please contact local resellers in your region, or send an email to firstname.lastname@example.org
I keep getting “LSaDrv Touch Sensor error” message when Starboard is attached.
Check the following items if "LSaDrv Touch Sensor Error" message
- Check that light is not blocked from reaching the board
surface or reflective tape.
- Check that the reflective tape is not dirty or that any
object is inside the reflective area like the Stylus or Pen.
If the problem is not corrected despite making the above checks,
perform adjustments as follows;
- Press the "Adjust Camera" button on the "LSaDrv Touch Sensor
Error" dialog box displayed on the PC screen.
- "Camera Adjustment Wizard Start" window appears.
Press "All Adjust" and wait until finish adjustment. (It takes 30 seconds to few minutes to finish.)
- Once the Finish button has
appeared, Press "Finish".
This completes sensor adjustment.
After making adjustments, check that input can be performed normally.
If you are still having the same problem, please contact our Starboard Technical Support Department.
StarBoard software is displaying the message “StarBoard device is not connected”.
- Click on the “Check Connections” to see if the software will
recognize the starboard device.
- Double-check the connection to make sure all cables are
- Inquire about previously installed device that could be
occupying connection. Please check with your IT department on
- Verify that the correct driver was selected when
initially installed. For the T-series panels, verify that the USB Tablet
manager is installed. For the FX-Duo series, verify that the Starboard
Light Sensor Driver is installed by checking Add/Remove programs.
- Early StarBoard EM Panel systems were not encoded with
StarBoard identification. The same is true of some early StarBoard BT-1
Systems which were initially intended to be sold as accessories to other
StarBoard systems. When the “No StarBoard is Connected” message appears
with these systems, simply click ok and the software will startup and
the systems will work.
I cannot calibrate my StarBoard device
For FX-Duo series, F-Series, and T- Series devices, you can find the
Calibration at the following locations:
In the Starboard software, go to the Gold Starboard toolbar
button, setting/StarBoard/ Calibration. A calibration screen will
appear. Click on the center of the flashing red circle with your
system’s pen. When it turns green, click on the center of the next
flashing red calibration circle. Repeat until complete.
Why do I get a red X through the LSaDrv icon in my System Tray even though my Starboard is connected?
This function is for the FX-Duo series of the Starboard. If you have
installed the drivers for the FX-Duo and the T-series panels, the LSaDrv
driver will only function when it detects a FX-Duo attached.
This can also be caused by something blocking the sensor area.
Please ensure the reflective tape is clean of dust/residue by using a
clean, soft cloth and no object is inside the reflective tape area.
What is the maximum screen resolution I can set my monitor to and use the Screen Record Function in the Starboard Software?
My annotation keeps disappearing. What could be wrong?
- Check to see if you have the “Handwriting recognition” program
running. You must turn it off to annotate in StarBoard, unless you are
adding text to a Text Box.
- Determine what type of pen is being used. The ink that is
left by the Pointer Pen will disappear after the second time you touch
How can I extend the length of the USB cable?
To extend the USB cable beyond the original length, you will need a USB
Extender from Cables to Go.
This extender is tested by Hitachi and recommended. The part number
on CablesToGo website is 29341.
The icons in my toolbar are too big and are blocking some items on my desktop.
You can resize the icons in the "Option Settings" area. There are three
different sizes to choose from. Click on the StarBoard button, then
Settings, then Option Settings. Nine tabbed pages will open allowing you
to change many of the StarBoard default settings. Click on Toobar tab,
and then on the size of the toolbar icons you wish to use.
You can also collapse the tool to reduce the occupied space by
clicking on the top gold down arrow on the onscreen toolbar. After
Release 6.2 to current, the collapsed toolbar is shrunk to a single
translucent button, which can then be re-expanded by clicking on the
gold up arrow of the onscreen toolbar.
Why does the cursor follow my finger on the Starboard but I can't write?
Ensure that the Starboard is in touch mode. Open a Blank page in the
Starboard software and look for the hand icon under the page number in
the upper right of screen. Touch the top icon on the physical Starboard
and once the hand icon appears under the page number, you will now be
able to write.
After a new Starboard setup or after moving it, why can I not write on the board even though the LSaDrv is loaded correctly in the System Tray?
Run the LsCamWiz. Go to C:\Program Files\Hitachi Solutions Europe\FX-DuoDriver folder. Run LsCamWiz.exe. Click on “All Adjust”
and when the software finishes, click finish and exit. You will now be
able to write on the Starboard. Please also see Q1 above.
I like to have my toolbar vertical rather than horizontal.
Simply place your cursor on top of the golden arrow at the end of the
toolbar and hold for 2-3 seconds. Now rotate the toolbar from the arrow
in the direction you wish to position your toolbar. You can also drag
the toolbar to any location you wish.
Can I customize my toolbar?
Yes, the toolbar is fully customizable to your preferences.
How do I remove or add a tool in the toolbar?
- Simply place and hold your cursor on top of the icon you wish
to remove. Hold for 2-3 seconds and drag it off the tool bar.
- To add to the toolbar any function from the cascading
menu structure, or electronic inks from the ink palettes, simply hold
the pen/cursor over the icon of the function or ink for 2-3 seconds then
drag the icon onto the toolbar.
How can I open a PowerPoint file inside the StarBoard software?
- You can open a PowerPoint file either as a live document or as
a set of captured images that are easily paged through and annotated
- Go to the StarBoard/Documents/Document… Select the Power
Point icon. Locate your Power Point file and open. All Office documents
can be opened live, EDIT mode, or captured VIEW/BROWSE mode. In the
Setting menu you can select whether to always open in EDIT mode, always
open in VIEW/BROWSE mode, or select the mode each time you open a file.
- If you chose the “VIEW/Browse mode” this will tell the
StarBoard software to capture the entire slide show for the session. If
there are no embedded videos or transitions, this is the easiest way to
present PowerPoint slides. You can move through the presentation with
forward and back arrows on the StarBoard toolbar. As you deliver the
presentation, annotations will automatically be captured.
- If you choose EDIT mode, the PowerPoint opens live. You
page through the presentation with the Pen in PC mode by tapping on the
screen, just like any other live PowerPoint presentation. This is the
ideal mode for presentations with embedded video or transitions.
- To make annotations, you can do so over the live
application by selecting PEN and an ink. In this mode, they are on a
layer above the actual PowerPoint. You must Clear Screen to delete
annotations made over live PowerPoint. To move to the next slide select
PC mode, the mouse icon, and tap on the screen.
- If you wish to embed the annotations in the live
PowerPoint presentation file, then make the annotations over the live
PowerPoint as above, and then under the EDIT menu from the StarBoard
button, select Paste into Microsoft Office Document. The annotations are
now part of your PowerPoint file.
- If you wish to save annotations with the slide image but
not in the power point file, then before you annotate, click on the
CAPTURE button with the pen still in PC or mouse mode. This will take a
snapshot of the slide, and place the pen in PEN or annotation mode. You
can then annotate on the captured image of the slide and it is
automatically saved with annotations. To go back to the live
presentation and advance the slides, simply click on the PC Mode/mouse
button on the toolbar, and then click on the screen to advance the page.
Why does the Starboard Software appear to be frozen when I am installing\reinstalling the Starboard software and the progress bar has not moved in a while.
While installing the software, an internet window will pop up sometimes
in the background. The installation has taken you to the registration
In case of this being the first time you are installing the software
please fill out the registration form. Once complete, exit completely
from the internet page. If you are reinstalling the software, ignore the
registration page and just exit out of it. Installation will continue
once the page has been closed.
Who do I contact to get software updates?
- Send an email to email@example.com.
Include the serial number of your device and a valid mailing address.
- Software updates are available to download from the
Secure Support section of the website.
If I have an older StarBoard model, which driver would I select?
F/FX/R/LC/Cambridge/T-18SX – All older-model whiteboards using
electromagnetic sensors embedded within the board surface.
Current boards with touch technology are FX-Duo series.
How many clients can I have in Conference mode?
Normally you can connect 40 clients to one host. The maximum number of
clients is 50.
Can all the clients in Conference mode see what I’m putting on my computer screen?
- Yes, it normally takes about 1-2 seconds before the annotation
travels to all your clients.
- Conference mode only displays captured images and
annotations on the Client screens in a conference. If you are viewing a
document of a drawing from another application, it must be captured to
be viewed by others. Once captured, it can be magnified and you can
navigate around the captured image with the Navigation Window.
PowerPoint presentations can only be viewed in a Conference in
What display output should the Starboard be connected to on the video card?
The Starboard must be connected as the primary display in order to work
correctly. This also includes dual video output video cards. The
Projector for the Starboard needs to be the primary display on the
actual video card and also in the operating system.
How can I use an On-Screen Keyboard on the Starboard Software 9.0 for Mac?
After Installing the Starboard Software go back into the installation
folder of the Starboard Software and open the MyScriptStylus folder and
Install MyScriptStylus Installer.pkg. Then go to your Mac Hard Drive
-> Applications -> MyScriptStylus. Launch the program. (A
Starboard product must be connected for this program to run.) Once the
program launches an icon that looks like a pen will load on the top menu
bar of your screen. Click on it and then click on “Show”. The program
will load. Please click on the 3rd tab at top and you will have an On
Screen keyboard that can be used System Wide, including the internet, MS
Office and of course Starboard Software.
Why does the Starboard software look like jumbled letters and symbols when I download it to my Mac?
Use Safari or Internet Explorer and the file will download fine.
Why can’t I zoom in on my documents?
To use the zoom function, select the Intelli-pen and then place 2
fingers on the board and you will be able to use the zoom.
What driver do I install for the PX-Duo Plasma Overlay series?
Please check the box in the installation software for the FX-DUO/PX-DUO.
Why am I getting an error message when trying to install a newer version of the Starboard Software that an "older version of the driver is already installed. Please uninstall the older version before proceeding" and it will not allow me to finish the Starboard Software install?
There are several components to the Starboard Software depending on the
devices attached to your computer. When installing for the first
time, please make sure to use only the Setup Disk labeled
Starboard Software Setup version 8.xx. This disk includes the drivers
and software bundled together so there is no need to use the second
disk. If 2 disks are used, you may be trying to install the driver
twice, thus causing a driver conflict that generates the error message
If you are re-installing the Starboard
Software or upgrading to a newer version, please remove all
instances of the Starboard Software and its drivers from the Control
Panel- Add/Remove Programs and ensure that the following are uninstalled
to avoid any driver conflicts or errors. "Starboard Light Sensor
Driver", Starboard Software Version 8.X" or lower, and "USB Tablet
Manager". This will allow you to install the updated drivers along with
the Starboard Software.
I have an FX-63/77/82/77GII Starboard that does not calibrate correctly. It won't write in the lower left hand corner and top right hand corner. I have tried calibrating many times and I still have the same results. What else can I do?
FX-77WD / FX-77GIIHow can I calibrate correctly when I cannot write in the top right corner or lower left corner?
We have noticed this ot be a problme in some FX-77WD / FX-77GII (the shipment after February 2008). This is partly due to a faulty firmware version that some of these StarBoards may have. Below, you will find the Firmware Changer tool that will allow you to change the Firmware to a recent working version. Please download and extract the folder. Please be sure to read the instructions on how to properly run this tool. Not following the instructions can damage the electronics of the sensor. If you continue to have problmes, please contact your local support office. firstname.lastname@example.org
Download Firmware Changer Tool